FREQUENTLY ASKED QUESTIONS (FAQ)
The prescription swimming goggles in markets are referred to as corrective lens goggles. Same as our Swimfun goggles and masks. These goggles are specifically designed for swimmers who require vision correction and also provide a fast and economic solution for you to see clearly in water. The goggles will be useful for the most swimmers. However, for those who have high astigmatism, the corrective vision would be still useful, but may not be as good as your glasses.
You will need to know which diopter or lens power to choose before you place an order. It’s recommended to consult with an optometrist or optician to determine the best prescription swimming goggles for your vision requirements. You may also contact admin@swimfun.com.au for your inquiries.
Where are you located? Can I visit you?
Yes! We would love to see you. While Swimfun Australia began as a Sydney-based online business in 2018, we are proud to announce that we opened our first physical retail store in October 2025. You are welcome to visit us to try on goggles, seek expert advice, or pick up your online orders at:
Swimfun Australia: 648A Forest Rd, Bexley NSW 2207
Store Hours & Pickup: Please do kindly check our open hours online or contact us at admin@swimfun.com.au before you come to pick it up.
Shopping with Confidence: We understand that some customers still have concerns about purchasing prescription eyewear online. To eliminate any risk, we offer an easy return and exchange policy. Whether you shop with us online or visit us in person at Bexley, our goal is to ensure you find the perfect fit for your swimming needs.
For any queries, please feel free to reach out to us at admin@swimfun.com.au.
All our prescription goggles or masks are the same as majority products in the markets and they are premanufactured. Their lenses are corrective lenses and focus on major factors in prescription. They are not exact the same as prescription glasses. To cut short, the key points from customers’ perspective are:
- They still provide clear vision for most people to see clearly in the water environment.
- The ranges of diopters or lens power are limited. Often they are -1.0, -1.5 , -2.0 … up to -9.0 and -10.0, or +1.0, +2.0… There are no -1.25, -1.75…Because in water environment, 0.25 may not make a big difference. Therefore, please kindly check the diopter range before you place your order.
Then why corrective lenses for swimming goggles and diving masks?
Like prescription glasses, it is possible to obtain exact prescription lens for swimming goggles and diving masks. But it will be very expensive and time consuming. It often requires face to face checking as well. In addition, the flexibility of goggles makes hard to produce the exact same lenses as glasses. Moreover, water has reflections. In the water, (an already-blurry environment), it is the most popular way for using corrective lenses on swimming goggles and diving masks. It provides a fast and economic way for you to see clearly in water.
If your diopters or lens power are in our product range, but you are not sure which one to select, you can choose option “Prescription” Or “Different” in the product section, and checkout. Then leave your Sphere and Cylinder values (please include negative or positive signs) on the Customer Note section when you checkout.
Alternative, you can seek your optometrist’ advice about what diopter to choose. Or send the prescription details to admin@swimfun.com.au.
Yes, you can. Our most goggles and masks support different lenses. However, the default swimming goggles and diving mask from manufacturing have the same lens power. If you need to have different lens power, please select “Different or Prescription” at Diopter options and leave your lens power at Note Section. Alternatively please contact at admin@swimfun.com.au.
Simply contact our customer service team via admin@swimfun.com.au or go to our Contact Us page within 30 days of your purchase. We will provide you with the return address or a return ticket. Your refence number will be your order number. Let us know if you would like a refund or if you’d like to try a different model through our Free Exchange program.
Who pays for return shipping?
For Exchanges: If the goggles don’t fit and you want to exchange them for a different pair, Swimfun will cover the return shipping cost! We want to help you find the perfect fit.
For Quality Issues: If the product is faulty or we sent the wrong item, we will provide a free return shipping label.
For Refunds: If you choose a refund instead of an exchange (and there is no quality defect), the customer is responsible for the return shipping costs.
When will I receive my refund?
Once we receive and inspect your returned item, we will process your refund immediately. The funds typically appear back in your original payment method within 3–5 business days.
5. Can I exchange my goggles for a different model or prescription?
Absolutely! In fact, we encourage it. Since every face is different, the first pair might not always be the perfect match. If you need a different size, style, or prescription strength, contact us and we will handle the exchange process for you—with return shipping on us.
What condition should the items be in?
To be eligible for an exchange or refund, items must be returned in their original packaging and in “as-new” condition. We recommend trying your goggles on for fit in a dry environment before using them in the pool.
